A toll-free number is usually an 1800 series that can be dialed free of charge, anywhere across India. It is the business that bears the cost of both incoming and outgoing facilities of the toll-free service. Buying a toll-free number helps businesses to provide round-the-clock service for customers to resolve issues, answer questions and address enquires. The numbers usually have prefixes like 860, 855, 888, etc. Toll-free numbers help businesses to expand effortlessly without onsite infrastructure.
It also provides easy access to call recordings, sends SMS acknowledgments to customers, and provides real-time alerts; along with options for blacklisting and working hours setup for managing costs. Toll-free number service comes with the feature of personalizing the call flow and adding call routing rules to ensure seamless customer service.
There are many toll free number service providers that India that offers various features needed for any business. A business can choose the features needed as per their needs and requirements. The features might be different also based on the kind of toll free number one business needs and also the toll free number providers offer. There are mainly three types of toll free numbers:
- Universal International Freephone Numbers (UIFN)
- International Toll free Numbers
- Domestic Toll free Numbers
While looking to buy 1800 toll free numbers, a business first needs to pen down their requirements, the budget, and the benefits that a toll free number would bring to the business. Knowlarity is one of the leading cloud toll free number providers in India. It offers an Indian toll free number solution along with Universal International Free Phone Numbers and International Toll Free Numbers. Indian toll free number is in growing demand with the increase of startups and small-scale businesses, also the pandemic with remote working mode made it more popular. Startups, Small and Medium Size Businesses, and enterprises use toll-free numbers regularly to manage campaigns, enhance customer engagements and expand market reach.
Knowlarity is a toll free number service provider for over 66 countries in the APAC region, with its significant presence in India and the Middle East. Businesses can reach the service provider through the business toll free number available on the website or just through a few clicks on the website. Knowlarity offers cost-effective and economical packages that are beneficial for small and medium-sized businesses. It is trusted by international as well as large-scale businesses across different business areas. Knowlarity is preferred by many to get their business Indian toll free numbers.
The benefits of using 1800 toll free numbers are as follows:
- Strong customer service: A toll free number makes business communication easier with customers. It enhances the brand image. It helps customers to instantly connect for assistance, resolve issues and enquire about service or product details. This improves engagement and customer service satisfaction. It further helps in retaining loyal customers and drawing potential customers. As the call cost is taken care of by the business, customers can easily reach a business without worrying about call charges.
- Economical: Toll free numbers help businesses to grow without onsite infrastructure. It does not need maintenance or up-gradation costs. Toll free numbers are also portable; thus, setting up or relocating is not an issue for businesses. The service rate of toll free numbers for business are lower than any regular telephone service. Toll free number service provider often offers affordable monthly plans or cloud options; whichever is feasible and accurate for any particular business.
- Easy Access: Toll free numbers provide easy access to call recordings, send SMS acknowledgments to customers, and provide real-time alerts; along with options for blacklisting and working hours setup for managing cost. Toll free number service comes with the feature of personalizing the call flow and adding call routing rules to ensure seamless customer service.
- Marketing tool: Promoting the business toll free number on marketing platforms can maximize customer turnout. It also allows businesses to get extensions for channels that allow them to track their efforts on the marketing campaigns. Call records, call analysis, and instant feedback through toll free numbers help businesses to conduct market research within a short time and with little investment. ‘Click-to-Call’ feature helps in easy communication and better reach.